Pet Supplies Plus

Bathing area, unkept and unsanitary. In attentive and unfriendly staff.

Male staff member does not even say hello. Bathing area to clean my dog was disgustingly unsanitary. Water, drenched floor, soaking wet, dirty towels, and fur everywhere. No instruction provided on how to use equipment water shuts off after 30 minutes.

Limited to three small towels for a long-haired dog with a double coat. Next time I suppose, I will bring my own towels, since it appears that this company is too cheap to provide enough towels. Cheap, Liquidy shampoo, as if it had been watered down For budget reasons. When water shut off, there is no staff around.

I had to shout and there was no response. I walked around the store Looking for a store clerk leaving my senior dog soaking wet with shampoo in his fur. I was worried that he would jump out and get hurt. I found a staff member On her phone Far away from where my dog was sitting in a bathtub, and out of my view.

She shouldve come back to tell me that she reset the water so that I did not have to leave my dog alone in a tub.

Another employee who was so rude he did not even look up and acknowledge me, or say hello, which is what you do most jobs. I was told that he had a problem with anxiety.

I feel bad for anybody who suffers from anxiety, but why is that my problem when Im paying for a service? I hope he gets help for his anxiety

Employee was wearing a clear Name tag with no identification.

She refused to provide her name when nicely asked Stating that she did not have to tell me her name.

cant get thru to corporate, they are losing money and going under.

App is awful, they can't look up your points and no wifi in the store, missing rewards all over the place. Then were found months later that we had a 20 dollar off reached, but it expired cause they couldn't help find it.

SO MY MONEY DIDN"T EXPIRE? THIS is NOT a coupon that expired,... REWARDS are discounts for MONEY SPENT. and you went in for more things trying to push it to the 20 dollars and got ripped off of it.

Now it is rebuilding but see it is stuck and not giving me anymore but the casheir always says you are almost there. I CAUGHT IT NOW.

THE MONEY SPENT IS NOT ADDING IN ANYMORE to reiceve the NEXT 20. SO I WANT $40.

Ive been been to two different stores. The condition of the ferrets are horrible!

I already spoke to a manager of one store who tried to assure me that he will make changes. These poor ferrets have no beds and nowhere to get away from the light. The hammocks were shredded. The water bottle in one cage was so low that it was touching the bottom of the floor.

The food bowl was so high in another cage that the ferrets could barely reach it. This is terrible! If you want to sell them, you should at least take care of them. One of the stores had a Guinea pig cage right on top of the ferret cage.

This stresses both animals. Ferrets kill Guinea pigs. The hamsters cages were horrible too.

They had no food or water. Pet Supplies Plus SHOULD NOT BE ALLOWED TO SELL PETS!

Even before my rescue partnered with them, I didn't have much success with anything at this store. Employees were rude if they engaged with you at all.

After my rescue partnered with them for cat adoptions, it was truly awful. Their so called manager Destiny has no clue how to be a manager. She's a pro at starting drama though. Their sometimes manager from out of town, Deb, will lie straight to your face then deny it later no matter who witnessed it.

Their main manager, Matt is a rude arrogant jerk who doesn't know what respect means.

Steer clear of this store. It's more drama than it's worth.

Go The Axolotl at the store is not healthy, his slime coat is peeling which means the proper water parameters for an Axolotl are off. The tail looks to be infected and is extremely short, I spoke to the lady in the fish department about this and she got loud saying its active its eating its fine, I told her he is not healthy and the care he is getting is killing him.

She didnt really seem to care, Axolotl needs to be in methalyne blue 12 hours in and 12 hours out it need Indian almond leaves to relieve the pain and help repair his slime coat and daily water changes using Seachem Prime water conditioner, API contains aloe which is toxic to Axolotls. And that employing needs to be reprimanded for her inability to care properly for an animal she ordered