Evelyn K Hwe
map-marker Chapel Hill, North Carolina

The Neighbor Rewards Program is a disappointment.

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The neighbor rewards program is a disappointment The 12 count purchase of qualified large bag dog food while this program provides a free small bag of product is poor.
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Reason of review:
Not as described/ advertised
Ginger C Kgu
map-marker Eastern, West Virginia

10:20pm

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Pet Supplies Plus - 10:20pm
After this evening I will never do business again there for when u make false accusations esp make them while my kid and grandchild walk by you stating that you "thought"I put something in my purse so u tell a girl to follow me and of course my kid comes to me in absolute horror and wants to leave when i would not when i spend hundreds weekly in this store!!! So of course I know and I have to laugh when checking out they stretch to brake fheir necks lookin in my purse where they see a wallet I guess with 1 dollar bills scattered checkbook and few other personal items for it was a small purse to begin with....I conti nue checking out she scans all my stuff I price match of course due to chewy where I will now give all my business too!!! Ohhh oopsy she forgot something I walked out of kn my buggy and didnt pay for so I took it. back in and paid for it to then let them know I knew what they was doing and how much of an idiot I felt for they spoke about it right in front of the store.. On top of 3 stood at a register while I checked out along with embarrassing myself and grown kid!!! She stated she seen me put something in my purse which I guess she did which was my damn wallet for a tidy cat coupon!!!! Oh and I needed my phone also!!! I walked out tho until I decided to say something myself they didnt say a word!!! I call like 30 mins later to ask for Corps number and finally person #3 the girl making accusations picked up and this time states she seen me put something in my purse and u prkb did yet she assumed it was her stores stuff which is not true at all!! I was so aggravated and felt like a *** how I was done that I have no need to go back but to return what all I bought tonite!!! Well suddenly on this call she states that her other employee seen me take some calming treats Happy Happy quite funny my dogs are senior dogs who truely do not need any kind of calming anything for I have no problems with them staying calm!! I asked their name and she refused to tell me and I said if I stole as u say why did u not call the police or like do what u need or ask?? She stated they arent allowed to do nothing but then told me she could call and have them come now as in after Im gone as in I guess she would use the number I gave for discounts and that would be terrible for someone else to get spoken with!!! Now I am very upset when I am falsely made a fool for one!! For 2 if I see someone stealing as a manager I am gonna ask what they just did and if they cant tell me I know!! I am in shock how you allow these employees to speak on ppl at the front of the registers so the entire public can hear as did my kid while standing in the aisle but they didnt know he was with me and for one my kid will get an apology for 2 this was wrong in many ways and its also funny suddenly Im gone and 30 mins later someone else then comes to tell u I got calming treats lmao!! Go do a night audit then and I can laugh in your face or as a manager you call yourself then someone should make you step down after what u did today!!! Even walking standing behind me as Im checking out trying to look in my purse I guess which is quite uncalled for actually for Id not need to look in yours I either seen ya do it or didnt and you doing that all sneaky u thought tells me u r a liar!!! I am taking this where it needs to go for I have never felt so small before in life as ppl of course staring when they are making liea up and thats where I draw the line!!!!
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Anonymous
map-marker Akron, Ohio

Poor customer service

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Pet Supplies Plus - Poor customer service
Pet Supplies Plus - Poor customer service - Image 2
Pet Supplies Plus - Poor customer service - Image 3
Pet Supplies Plus - Poor customer service - Image 4

The groomer was told when i set up appt that she snips when her feet get cut, they shaved her tail like a poodle along with her hind legs then instead of cutting her body they cut her back feet without a muzzle she started to biye at them then they couldnt get the muzzle on. Her hair is butchered she looks ridiculous.

They gave me a refund and stated they would finish her cut if yhey felt comfortable. John the groomer refused to finish the cut. I spoke with tim the syore manager and adked him to cover the cost of another groomer now shaving her down he refused and said that pet smart refuses to cut her again. This was absolutely a lie.

Pet smart is willing to take her again.

He then adked well why did u bring her here then. He was rude, customer setbice is awful.

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Elliot M Mxh

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Verified Reviewer

Stop buying from pet supplies plus until they don't sell birds

Birds should not be sold in pet stores. It is cruel and inhumane to keep these beautiful creatures confined to cages day after day. Birds are meant to fly, not to endure the torture of living in a cage.
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Reason of review:
cruel treatment of birds

Preferred solution: stop selling birds

Gilberto C Mgo
map-marker Lorain, Ohio

Sick fish

After I said I would not go there I went again after Thanksgiving I purchased 4 parrot fish had them in holding tank they looked o.k one by one started dying the tank I got them from in the store was dirty.i should have not buy them but they were 50 per cent off had this problem before in the same store.i didn't take them back cause Roxanne the manager has a nasty disposition.
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Loss:
$58
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Lutz, Florida

Complaint against store manager

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I have been going to this location since day one. this used to be a happy place to go when the girls were running it. couple months ago I went in there and I noticed it was a gentleman named Chris there and I. asked him where the girls were. and if he was new he stated I don't know where you been but I've been here for 3 years. strike number one. today's late about 10 days later I go in there again. the young man is helping me and I asked him a question and this man Chris rudely. interrupted us which did not concern him I go in there 2 days ago checking out and I asked the young man a question about a coupon well Chris rudely interrupt again. I go in there today. baby plays with the balls what she always does and I put them back one of the girls is there I'm speaking with her. I check out some of the dog food and some other product and I come to the back to the front of the store and Chris has his hands on my grandson who is 2 years old and has a heart condition. when I asked him to get his hand off my grandson he yells at me I ask. for corporate number he tells me get it yourself it's online I told him to call corporate he don't care. I need someone from your office to call me back right away.
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2 comments
Guest

Wow keep better control of your child lady. Anything they do is totally on you. Maybe remember that no store wants to have to babysit your rugrats.

Guest

The above complaint is not the lutz store its the one on anderson n gunn.

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Amanda W Mna
map-marker Newport, Kentucky

Need the Number for HR

I need to verify employment. I need the phone number of someone in Human Resources that can verify employment for my new job. Please and thank you.
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Gerald A Vsm
map-marker Clay, Indiana

Stay away

They get you to sign up for coupons and send them to you, then when you try to use them, they always find a reason to not honor them, South Bend, IN , bad business
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Loss:
$12
Reason of review:
Pricing issue

Preferred solution: Go somewhere else to buy dogfood

Tate Dts

Cut off of your opinion matters!!!

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First time writing on website, asked opinion. Wrote a very long,nice opinion,to be told at end was to long. Went back to shorten, and then was told ran out of time, & redo. You must be joking me, I took the time and had very nice things to say.
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Reason of review:
Poor customer service

Preferred solution: Phone call back/email

Tate Dts

My Opinion matters cut off

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Ridiculous that I can’t get in touch with customer service. Spent too much of my time.
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Cons:
  • Customer service
Reason of review:
Poor customer service
Arelis Pxm
map-marker Irving, New York

Insurance

I got a recording stating that l would get a call back
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Judy l Qyb
map-marker Crete, Illinois

Can someone get a hold of me please?

two bags of a large Redford cat food have mold in it and they did not put it in a separate area or anything and didn't act like they had any concern about my cat that got deathly sick over it they put it back in the basket to give to the homeless cats.
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Renee L Xaj
map-marker Wyoming, Michigan

LIARS!!! LIARS!!! LIARS!!!

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July 10,2019 Wyoming, Michigan 28th Street SW store Walked in to see my kitty I was forced to surrender. I asked to hold him. The employees were getting ready to open the cage and the lady came flying out of the office yelling and screaming: you can not hold him. He has not adjusted to being here. I explained I was his owner that was forced to give him up and I would just pet him through the cage. The lady manager was high strung and on the *** of hysteria. Was it because her eyes held no emotion? Her pupils over took the entire eye. Was it illegal or prescription addiction? I kept playing with my kitty that was no longer mine. The same lady flies out if the office again and is yelling at a man who was removing pet food from the top shelf. He was about 6'7 and looked like he played with the Detroit Lions. She also yelled at him again in her mean voice to only take the food from the lower shelf. Did this evil manager not like people with a different skin color? Did she not like people with texture in their hair? Were only white people to shop in the store? The tall man and I did not look white. Why were the employees walking around with their heads down and a look of terror on their faces? After visiting my kitty for 20 minutes, I left this sick evil store. July 11, 2019 The Humane Society calls me and wants to know why I shook the cat cages and why I was destructive in the store with the cat cages? The evil lying manager from the night before at pet supplies plus filed a complaint against me with the Humane Society and said I was never to ever step foot inside that store or the Wyoming Michigan Police will arrest me. What did the manager do once the door was locked and everyone went home. Did she rattle the cage? Did she open the cage and hit the cat? Did she poke something in to the cage to hurt the cat? Did she slam the cage against the shelving? What exactly did this crazy lady do? Pet supplies plus already shipped my kitty back to the Humane Society because they did not want me in their store. I will not reveal what the Inhumane society said to me. Both if them are LIARS. I asked if anyone had made a movie on their iPhone. I asked to see the security film. No answers. Just FALSE ALLEGATIONS. The lying psycho manager must be fired. I will NEVER step inside any pet supplies plus stores again.
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Loss:
$10
Reason of review:
Poor customer service

Preferred solution: Clear my name in the store and with the Wyoming Police Department and fire the liar.

Porfiria Kbt
map-marker Sault Sainte Marie, Michigan

Rude worker named LeAnn

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Had a very bad experience today 7-31-2019!!!!! Went in to buy a guinea pig for my daughter, she had the guinea pig in her arms, and a lady came with no Pet Supplies shirt or badge on or anything to say she was a worker there,and told my daughter and I we could not purchase her! Took her away from my daughter and said we could not purchase said guinea pig! In a very rude manner! We had just bought another guinea pig out of the same exact litter on the 28th and had no trouble purchasing then because this person (Lee Ann) was not there. I was at the check out about to purchase over $100 in product, when Lee Ann took a personal phone call, and looked at me and said; "Don't give me attitude!!!" I proceeded to put everything back, that I had picked out for my guinea pigs needs! Asked Will, who by the way is wonderful, has a great attitude, and is very knowledgeable about all the animals there! Asked him what that rude woman's name is, and he told me! I would really appreciate to see this woman has some kind of repercussion for her rude actions!!!!!! Thank you for your time. Sincerely, Kay L. Steudle
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Reason of review:
Poor customer service

Preferred solution: Disciplinary Action to Lee Ann!!!!

Ameerah Tyo
map-marker Willowick, Ohio

Do your company accept EIN numbers for tax free

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No one answered the phone and all voicemails are full...
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Reason of review:
Do you accept EIN numbers at your store location

Preferred solution: Call me

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