Pet Supplies Plus - Grooming
I have taken my dog to Pet Supplies 6 times in the past 15 days to get his nails trimmed. According to the manager, grooming is open until 7 pm.
They will not allow you to make an appointment for nail trims. The first time I went, they told me it was a 3 hour wait. The next 5 times I went, all within the hours of 4 pm and 6 pm grooming was closed. My dog gets highly stressed in the car so I call before I leave the house to make sure they are open, only to get there 15 minutes later and the grooming area is dark.
The manager said if they aren't busy, the groomer goes home. So then, they should let people make appointments and this would not happen.
The manager gave me a raincheck for a free nail trim. Not sure it is of any value when they are closed.
Reason of review: Poor customer service.
Preferred solution: let customers make appointment for nail trims.
Pet Supplies Plus Cons: Lack of service.
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