Pet Supplies Plus - HORRIFIC customer service
I was in the store over 40 minutes trying to decide on fish supplies with my kids, not once did any of the 3 chatty girls who showed up all at once at the front register, offer to help during that time. To top it off, after staying longer in the store to look at adoption kitties, we walk out, over $50 spent in pet supplies, to find my car towed.
The asst mgr argued bitterly in front of my 10 year old daughter, told lies right in front of her, refused to contact her superior, refused to assist in any way to rectify the problem, insisting we weren't in the store. (???! Don't they have cameras to verify this???) Come to find out my car was actually towed WHILE WE WERE SHOPPING INSIDE.
Franchise owner was unavailable to talk but supposedly passed along the message that its ok to tow a car (my car) even though customers were shopping inside before during & after the time of the towing. Poor service, disrespectful staff, prices are high and def not worth the battle or stress.
Reason of review: Poor customer service.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Dude..... You were probably parked in a no parking zone?
I'm gonna assume you weren't towed for sitting in a parking space.
What do u want the store to do? Have them un-tow your car?
PET SUPPLIES PLUS PUTS OUT COUPONS THEN THEY DON'T WANT YOU TO USE THEM. I THOUGHT COUPONS WERE PUT OUT TO SAVE MONEY.
I WAS IN THE STORE ON PENDLETON PIKE AND I USED A COUPON AND THE RUDE GIRL CALLED THE MANAGER BECAUSE THE COUPON WAS $5.00 OFF ANY PURCHASE AND I ONLY PAID .51 CENTS FOR THE DOG TREATS. THEY ACTED LIKE I STOLE SOMETHING.
I FILED A COMPLAINT AND NO ONE HAS EVER GOTTEN BACK WITH ME YET. NO ONE CALLED THE MANAGER WHEN MY BOYFRIED PAID $50 FOR A COLLAR AND LEASH FOR MY DOG.
Well.... She probably didn't know how to handle the situation.
If someone handed me a coupon for 5$ off and it was less than 5 bucks I'd call someone too.... And no one called the manager for your leash and stuff because you didn't have a 75$ off coupon
Unacceptable.
I've now been banned from the store for using their coupon. I'm glad there are several stores that sell pet supplies. It's the truth.