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Pets Supplies Plus - Bad Manager

Why was my dsughter told to call the HR dept if they had no intention of calling or emailing her back. SHAME ON YOU PET SUPPLIES PLUS. You are not a store myself or family will ever shop st again!
#1285719
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Angelia assistant manager takes a coupon away from a customer in line and says that she's used Too Many coupons and she can't use anymore, when they're specifically on the bags and specifically say buy one get one free. I'm sure there's many other customers that come...
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#1283098
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Horrible experience this past weekend with the grooming salon in Amherst NY store. Inexperienced groomer, Angel, mixed up my dog with another, cut a piece out of his ear with the clipper while shaving him to the skin after being asked for just a trim. To compound this,...
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1.0
I didn't like
  • Grooming salon
#1282939
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Horrible managers, they have no idea what they're doing. They hire uneducated people, put them on animal tech and then get mad when they mess up and fire them. Quick to hire, even quicker to fire. Supervisors are patronizing and rude, both to the coworkers and...
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Anonymous
starr

i totally agree!! i work at the florida location, i and others get treated bad IN FRONT OF CUSTOMERS when we do not know exactly how to do something, we have no prior training...

#1281285
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I complained About the groomer not doing a good job to the Manager Ashley , She had the actual Groomer Call my Number and Curse me out Saying I lied about my dog being broke out all over From her cutting Her I went in the store and her and the shift leader Ashley were...
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3.8
#1274810
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Pets Supplies Plus - Problem with fish

I bought a fish that was way too aggressive and was trying to kill my other fish, so i wanted to return him. But i was told i could not return a live fish. I could not get my money back. And if i couldnt take the fish back with me, they said they would put him on the counter with a sign saying free, to find him a home. All i wanted was my money or credit so i could buy other fish.
#1273321
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Treat employees like crap. Managers belittle the good hard , caring employees, who are underpaid.
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Anonymous
J Abart

The franchise at Mac Arthur plaza in particular. Totally agree, they belittle the kids who work there and count on the tight job market to just replace them for petty reasons....

4.5
#1268654
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Pets Supplies Plus - Horrible unprofessional service by Michaela F. At Deerfield
Pets Supplies Plus - Horrible unprofessional service by Michaela F. At Deerfield
After a year of shopping at Pet Supplies Plus in Deerfield Illinois, cashier Michaela F. Forced me to buy a toy that my puppy touched insisting that it was the policy of the store. At the time there were no customers in the store, yet nobody offered their assistance...
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WiryBullock
WiryBullock

I hope somebody's training this young and rudeemployees and for future they'll know how to treat regular customers

1.9
#1259349
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I bought a Reptile Light fixture from them last week, WITH CASH... Then earlier today I go in there to return it, and even though I HAD THE RECEIPT... Well here's the EXACT conversation. After they asked me if anything was wrong with it and I said it was fine I just...
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4.7
#1253755
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Pets Supplies Plus - Returned fish

I bought 4 fish two died I returned them an was charged for another fish how does that work
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Layout of Store
#1248743
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